LAX - So we were dropping off my in-laws at LAX, and the most frustrating experience with an airline happened right in front of us. It’s so worth writing down because the service at Delta Airlines is completely abysmal…
We got into one of the three lines, but for some reason people were kind of cutting. You’d assume that it’s the US and nobody should be doing that, but it was happening. We weren’t happy that no one was there to regulate, but we just wanted to stay patient until our turn was up. All of a sudden, a lady came up and told the people in the other two lines to go to the very back of our line! People started wondering why that is and how come they had to go to the very back:
Delta: Hi, can you move to the end of this line? (pointing at the end of our line)
Customers: What do you mean? We’ve been standing here for the last 20 minutes
Delta: There is only one line, so please move to the back. thank you
Customers: But you didn’t block out the other lines, it’s not our fault
Delta: I am sorry, please stay back.
Customers: ……… (moving to the end of our line)
I just felt so bad for those guys, but at least everyone gets to be on the airplane. Then more frustrating things came up. The lady helping us, say A, check in the luggage was taking forever, and then she went over to the other computer claiming that there’s some problem (unknown problem). Another lady, say B, came over and started using the computer, so we were wondering where we should go:
Us: (to A) Is everything alright?
A: Give me a moment.
Us: Should we go over to that counter instead?
A: Give me a moment.
Us: OK.
(after 5 minutes)
A: Please come over here.
Us: OK. (again, OK)
A: (does her stuff a bit longer) OK, come with me to the first counter
Us: …………. OK (thinking, what’s the point of going to the 2nd counter in the first place)
So finally we sent the in-laws to the security check, and were getting ready to leave until a phone call stopped us. Yup, they canceled the flight because there was some mechanical problem. They will try to get the passengers to fly with another airline, otherwise the flight will be tomorrow. FINE!
So we saw the in-laws again, going through the check-in procedure, still frustrated, but only to be frustrated MORE. They took so long that the in-laws eventually did not have time to go on American Airlines (only other flight for the same day), and when Delta was about to send us back, we asked:
Us: Oh, may we know which hotel we are going to?
Delta: What hotel do you mean?
Us: We live in Hawaii (where my in-laws live), so we do not have lodging here
Delta: You should’ve told me earlier, I don’t know how to do this.
Us: Well…. (thinking that if Delta had some service, they would do it already)
Delta: OK, we’ll put you in XYZ hotel for the night and you’re flying tomorrow at 8:30am, meaning you have to be here at 5:30am sharp.
Us: Oh, OK, that’s early
Delta: That’s our best flight for you
Us: OK (yet again.)
So we helped the in-laws get on the hotel shuttle and finally went home after 5 hours at LAX. But it’s not over …. they said there’s mechanical issues with the flight they got on the day after, so the in-laws didn’t leave California until 5pm the next day. Delta MUST DIE!
Delta should die like you say: http://money.cnn.com/2010/02/12/news/companies/airline_performance/index.htm
American airline must die too. http://www.dallasnews.com/sharedcontent/dws/bus/stories/020910dnbusaablankets.25b85c1.html
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